Privacy & Security

Bet188's Privacy Policy

Bet188 takes your personal information seriously. This Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it secure.

Last updated: January 2026
Language: English
GDPR Compliant
Why bet188 Is Trustworthy With Your Privacy

We protect your information on both the technical and policy fronts.

SSL Encryption

256-bit SSL encryption is active across all bet188 pages. Your data is fully protected in transit — no one can intercept it along the way.

Secure data storage

All your personal data is stored on encrypted servers. Regular security audits are conducted to maintain database integrity.

No third-party sharing

Bet188 never sells your personal information to advertisers or any other third party. Your data is used solely to provide our services.

Identity verification protection

Identity documents and files collected during the KYC process are stored in separately secured storage. Any unnecessary copies are deleted once verification is complete.

Cookie Controls

You have full control over which cookies you accept. Except for essential cookies, all others are optional and can be enabled or disabled according to your preference.

PCI-DSS Standards

Payment information is stored and processed in compliance with PCI-DSS Level 1 standards. Card or mobile banking details are never stored directly on our servers.

Last revised: January 2026

1Introduction & scope

Bet188 (referred to as "we", "us", or "the platform") is committed to providing a safe and transparent online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains how bet188 collects, uses, stores, and protects your personal information.

This Policy applies to the bet188 website, mobile app, and all associated services. By using our platform, you are considered to have read and accepted this Privacy Policy. We strongly encourage you to read it carefully before creating an account or using any of our services.

bet188's Privacy Policy is built to international standards. We believe transparency is the foundation of trust.

This Policy is available in both Bengali and English. In the event of any ambiguity, the English version shall prevail.

2What Information Is Collected

Bet188 only collects information that is necessary. We never ask for data that is unnecessary or excessive. The types of information we collect are explained below:

Type of data Example When It Is Collected
Identifying information Name, date of birth, national ID number During registration & KYC verification
Contact information Mobile number, email, address At the time of account registration
Financial Information Mobile banking number, bank account On deposits & withdrawals
Device & browsing information IP address, browser type, operating system During platform use
Gaming Activity Betting history, login times, session data Automatically during gameplay

We never store your password, PIN, or full card number directly. All sensitive information is held in encrypted form.

3Purpose of data use

Bet188 uses your information only for the specific purposes listed below — it is never used for any other purpose:

  • For account creation, management, and security.
  • To process deposits, withdrawals, and other financial transactions.
  • For KYC verification and age confirmation.
  • To provide customer service and support.
  • To prevent fraud, money laundering, and illegal activities.
  • To promote responsible gaming and support users who may be experiencing problems.
  • To send you promotional offers and updates with your consent.
  • To improve platform performance and enhance the user experience.
  • To meet regulatory and legal obligations.
bet188 never sells or transfers your information to third parties for marketing purposes.

4Data sharing policy

Bet188 does not share your information with third parties, except in the following limited and specific circumstances:

  • Payment processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data necessary to process transactions.
  • Identity verification services: Documents may be shared with licensed third-party verification providers for KYC purposes.
  • Legal Obligations: Information may be shared in response to a court order, government authority directive, or other legal requirement.
  • Fraud prevention: Information may be shared with regulatory authorities to investigate fraud or illegal activities.
All third parties with whom data is shared are contractually bound to uphold bet188's privacy standards.

For international data transfers, bet188 ensures that the destination country has adequate data protection measures in place.

5Cookies & Tracking Technologies

Bet188 uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

Cookie Type Purpose Duration
Essential cookies Login sessions, security tokens Until end of session
Preference cookies Language settings, theme preferences 1 year
Analytics cookies Page visit statistics, error detection 3 months
Marketing cookies Showing relevant offers (optional) 30 days

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6Security measures

Bet188 applies multiple layers of security to protect your personal information. Our security framework follows industry-leading standards.

  • All data transmissions are secured with 256-bit TLS/SSL encryption.
  • Data stored in our databases is protected with AES-256 encryption.
  • Two-factor authentication (2FA) is available.
  • Regular third-party security penetration testing.
  • 24/7 fraud monitoring and anomaly detection system.
  • Limited staff access — only authorized personnel can view your information.
  • All access is logged and reviewed on a regular basis.
In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.

However, no method of transmission over the internet is 100% secure. Keep your account password strong and never share it with anyone.

7Your Rights

Under bet188's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team.

Right to access your data

You may request to see what information we hold about you. A full response will be provided within 30 days of your request.

Right to rectification

If any of your information is incorrect, you may request a correction. We will update it as promptly as possible.

Right to erasure

After your account is closed, you may request deletion of your personal data, except where retention is required by law.

Right to restriction of processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to data portability

You may request a download of the information we hold about you in a structured format.

Right to opt out of marketing

You can unsubscribe from marketing emails or SMS at any time. Service-related messages will continue to be sent.

8Data retention period

Bet188 retains your information only for as long as needed. Once the retention period ends, your data is securely deleted or anonymized.

  • Active account data: For as long as the account remains active.
  • Transaction records: Up to 5 years where required by law.
  • KYC Documents: Up to 5 years after account closure, as required by regulatory obligations.
  • Gaming Logs: Up to 2 years to assist with fraud investigations.
  • Marketing information: Deleted immediately upon opt-out.
Unless a legal obligation applies, the process of deleting your personal data begins within 30 days of account closure.

9Minor Protection

Bet188 strictly does not provide services to anyone under the age of 18. Under no circumstances does our platform collect or store data from minors.

Age verification is mandatory at registration. Proof of age is required during the KYC process. Any account suspected of being held by a minor is immediately suspended and investigated.

If it comes to our attention that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Parents are encouraged to stay aware of their children's online activity and use parental control software to prevent access to online gaming sites.

10Policy changes

Bet188 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, a notice will be sent to your registered email or via SMS.
  • You may see a notification about updates when you log in to the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. You have the right to close your account if you do not agree with the new policy.

We can also provide a copy of any previous version of the policy upon request.

11Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team:

  • Email: [email protected]
  • Support Hours: 7 days a week, 9:00 AM to 11:00 PM (BST)
  • Response Time: Usually within 24–48 hours

Requests will be processed after your identity has been verified. Account verification is mandatory before any information is provided, for security reasons.

You can also get instant assistance through our live chat support.
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